Knowledge Base:  

Knowledge Base : customer service
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I have questions that are not answered here. How do I contact you for more help?
We have several ways for you to reach us for assistance. Please make sure to give us your name, email, phone number and what help you are in need of, please be detailed. You can email us @ customerser
I'm interested in the GM-100 and I think it would work in my boat, but would need to try it out to be sure. What is your return policy?
We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be i
Does Traxstech offer any kind of a warranty on your products?
Traxstech offers a limited- lifetime warranty on all products manufactured to be free of defects in workmanship and materials, when used under normal operating conditions and when applied in accor
My order never arrived.
Click the " My Account / Order Status " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays
An item is missing from my shipment.
Click the " My Account / Order Status " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays
My product is missing parts.
Click the " My Account / Order Status " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
I have a question on my charges.
Click the " My Account / Order Status " link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a pr
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you