How do I return an item?

Return Policy

We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way

• within 30 calendar days of the delivery date

• unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit.

Refunds are contingent upon inspection of item(s) once we receive it.

Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if the seller is not at fault.

If you need to return any merchandise please contact Traxstech first: customerservice@traxstech.com


Repair Policy


Traxstech offers a limited- lifetime warranty on all products manufactured to be free of defects in workmanship and materials, when used under normal operating conditions and when applied in accordance with specifications.


Traxstech will repair or replace at its option, any of its product which has been found to be defective, provided that the product is shipped freight prepaid to Traxstech.


The liability under this warranty shall be solely limited to repair or replacement of the companies product within the warranty period and shall not be liable, under any circumstances, for any consequential, incidental or indirect damages or expenses associated with the warranted product. Any product of Traxstech, which is damaged due to misuse, abuse and /or negligence or has been modified or dismantled, will not be covered by this warranty.


If you need to have any merchandise repaired please contact Traxstech first: customerservice@traxstech.com


When returning an item you must enclose paperwork with contact info ( Name, address, phone number ) and what is wrong with the product, please be detailed.